In order to terminate your contract, please send a signed termination letter to the IoT Easy Connect support desk. 

T-Mobile will inform you before the expiration of the contract period. At this time, we will offer a new tariff plan based on the then applicable terms and tariffs. The new period will start after the previous period of use expires.
Note: contract extension is not supported on IoT Easy Connect Start.

You can reactivate your SIM cards within 12 months after the expiration date. After this grace period, if no new tariff has been ordered, the contract will be terminated and the SIM card becomes unusable.

Yes, it is possible to create several user accounts in the IoT Easy Connect Portal and assign them different roles or permissions. The tab ’User‘ in the portal allows the original owner of the customer account to create and manage new users. The following roles are available in the portal:

• Owner: This is the original user of the account and cannot be changed. This role can take full advantage of all functions and manage administrators and users. The role ’Owner‘ can be assigned to a newly added user.
• Admin: The ’Admin‘ role has all rights (including API access) and can manage the account as well as create and delete users.
• User: The ’User‘ role can see all the details in the portal and manage SIM cards, but cannot initiate new orders or top-up the cards.
• API User: The ’API user‘ role is designed to use the REST API on the API web page interface or applications directly over HTTPs, and defines the API client credentials for application access. Usage requires the specification of individual OAuth2 client id and client credentials.

To create new users, the following information is required: First and last name, e-mail address (used as login) and desired role. API users have the customer account number as prefix in the specified client_credential. 

After creating a new user, an e-mail will be sent to the new e-mail address to set a new password for the portal. For API users, the exception is that client credential must be specified when setting up a new user.

If you have lost one of your SIM cards, please inform the IoT Easy Connect support desk immediately.

To reset your password, please use the ’Forgot password‘ link on the IoT Easy Connect portal's logon page. You will receive an e-mail with a login link and further instructions.

The e-mail to reset your password may be in your e-mail SPAM folder, please check this first. If you still have not received the e-mail, please contact the IoT Easy Connect support desk to verify your e-mail address.

The link ’reset password‘ is valid for 60 minutes. To reset the password again, please use the link ’Forgot password‘ one more time. You will receive another link to the registered e-mail address.

You can change your password at any time. However, if this is not sufficient, please contact the IoT Easy Connect support desk. 

To logon to the IoT Easy Connect portal, please use the e-mail address linked to your user data, not the e-mail address belonging to the customer data.

During the ordering process customers will be asked to enter the VAT ID; A two-character country code XX followed by a number). For Dutch customers and business customers without VAT-ID the invoice will always be issued with VAT.

Once the order is placed, a confirmation will be sent to the e-mail address that you entered during registration. Please check your e-mail address and the correct spelling in the portal. Please also check your SPAM folder.

Before blocking the IoT Easy Connect SIM card we sent an e-mail informing you about the deactivation and the reason for deactivation. That e-mail provides all relevant information.

For top-ups T-Mobile offers the following online payment options:

• iDeal payment (direct debit)
• Credit card payment

The minimum order quantity for IoT Easy Connect SIM cards (TripleSIM) is 5 cards. Ordering must be done in multiples of 5.

IoT Easy Connect is only for business customers therefore we always include VAT on the invoice. If you do not have a VAT ID, you can leave the field empty. You will then receive an invoice with VAT and it will be added to the amount to be paid. 

An order will be delivered after a successful payment. If your SIM cards are not delivered within usual delivery times, please contact the IoT Easy Connect support desk.

To keep the price low, this product does not support traditional billing methods which incur overhead costs. You can pay for SIM cards and top-ups online with iDeal or a credit card. Alternatively, you may choose to pay in advance via bank transfer. You will have 14 days to pay the bill.

Please use the tracking number to check who has accepted the delivery.

You may enter additional details about delivery in the delivery options when ordering in the portal.

If the goods are damaged, please take photographs of the damaged goods and immediately contact the IoT Easy Connect support desk.

If you want to change your order.then please contact the IoT Easy Connect support desk immediately!

Unfortunately, you cannot change the order quantity after placing your order, because it is already being processed. 

Yes, the consumed data volume is measured and deducted with an accuracy of 1 kByte. Both overhead data resulting from the use of the respective protocols, such as UDP or TCP, and the actual payload data are included in the usage calculations. All transport data between the device, modem and applications are counted. This includes both uplink and downlink data packages.

The VAT number is necessary for the exchange of goods and services within the EU. For the time being, the products will only be sold to customers with their office registered in The Netherlands with a delivery address in The Netherlands. For Dutch customers there will be no consequences if the VAT number is missing. Because T-Mobile is located in The Netherlands all invoices include Dutch VAT.

The data shown on the invoice corresponds with the data stored in the IoT Easy Connect portal. Please check your invoice against the information present in the portal.

For a copy of your invoice please log in to the IoT Easy Connect portal, go to the ’Orders‘ menu and download your invoice.

The invoice is provided as a PDF file and you need Adobe Reader to open this format. You can get Adobe for free by following this link in your browser: https://get.adobe.com/nl/reader. Once you have installed Adobe, please log in on the IoT Easy Connect portal, go to menu option ’Orders’ and download your invoice.

If you haven't received a confirmation or invoice, please check whether your order has been accepted. If the order is visible in your customer account, please verify your e-mail address. Correct it if necessary. Hereafter you can download your invoice from the portal.

Data consumption is measured with a resolution of 1kByte and the data usage will be invoiced exactly by byte.

You will receive a plastic 3-in-1 SIM card with form factors 2FF, 3FF, 4FF (mini, micro & nano).

No, voice service is not included with our IoT Easy Connect products. These IoT products only support data and SMS services.

Yes, this it's possible increase your data and SMS credit. For this you can purchase a top-up via the IoT Easy Connect portal. Please note that the original contract period of the SIM card remains unaffected. 
Important: top-up is not supported with IoT Easy Connect Start.

If the data or SMS credit of a SIM card is used up before the end of the SIM card contract period, yoir SIM card remains active. However, the device using the SIM card cannot communicate without data or SMS credit. Until the end of the contract period, you can purchase top-ups to increase your data & SMS credits.
Note: topping up is not supported with IoT Easy Connect Start

SIM cards that do not send or receive data for an extended period remain active. If the SIM card contract period has expired and the contract has not been renewed within the following 12 months, T-Mobile will terminate the individual contract and deactivate the SIM card.

Our IoT Easy Connect portfolio offers 4 Low Power (LPWA IoT) and 3 regular IoT product options.

Yes, IoT Easy Connect SIM cards employ steered roaming. In a given roaming country at least two preferred partner networks (roaming mobile operators) are offered per country.

Yes, our IoT Easy Connect SIM cards support seamless cross-border connectivity. However, this only works with 2G, 3G and 4G connectivity. The NB-IoT technology does not support the so-called ’seamless cell handover’", i.e. the seamless data flow during radio cell change. In this case the data session is interrupted and needs to be setup again. Because NB-IoT is a messaging service with small amounts of data per message this should not be an issue in practice. Please check our website regularly for updates reagarding international roaming for LTE-M and NB-IoT.

Unfortunately, no. This product is exclusively offered to the business market and is not available for private persons.

Unfortunately, no. This product is exclusively offered to the business market and is not available for private persons.

You can purchase and use any product variant of IoT Easy Connect offered through our online shop. If you are specifically interested in testing NB-IoT, we have our IoT Easy Connect Start offering for you. The terms and conditions are limited but ideal for proto typing and testing purposes. NB-IoT is free of charge with IoT Easy Connect Start.

Yes, you may modify the configuration so your SIM will only use 4G connectivity. In general, this is done via the configuration settings of your M2M/IoT modem.

The IoT Easy Connect SIM card are 3-in-1 SIM cards. You may press out the size that you need (mini/micro/nano). Therefore, no format selection is offered during ordering.

An IoT Easy Connect SIM card is always linked to a certain account. If you have multiple accounts, then please check all your accounts to find the respective SIM card.

Using the Block and Unblock commands you can can individually set your SIM cards to inactive via the portal.

The SIM card details are part of the specifications for IoT Easy Connect. These can be found in the IoT Easy Connect webshop. 

Please check the technical specifications for IoT Easy Connect. You can downlad them from the IoT Easy Connect webshop. 

When selecting ’Lock IMEI at first connection‘ the IMEI-Lock is already prepared within the system. With the first network connection this SIM will be locked to the IMEI of the device it is used in. After this, this SIM cannot be used in another device, as long as the IMEI-Lock is active.

Yes, IoT Easy Connect supports data and SMS connectivity. The SIM cards have both a data and a SMS credit for this.

LTE-M and NB-IoT technologies both support battery powered devices unlike regular data connectivity on 2G, 3G and 4G networks. LTE-M and NB-IoT both offer better indoor coverage when compared to regular data connectivity on 2G, 3G and 4G networks. However, LTE-M supports a higher bandwidth, lower latency and higher data rates compared to NB-IoT. On the other hand, NB-IoT offers even longer battery life and better indoor coverage compared to LTE-M. In other words, it is the combination of LTE-M’s features that makes this technology unique and relevant to satisfy customer or operator needs that could otherwise not be met by either regular data connectivity on 2G, 3G or 4G networks or NB-IoT.

Yes, LTE-M supports cell handovers.

In general, the new data/SMS credit is activated within 60 minutes upon receipt of the payment. For payments up to EUR 5,000.00, we recommend to you to use iDeal or a credit card. Due to security reasons, payments in excess of EUR 5,000.00 can only be made via bank transfer. However, payment by bank transfer does not result in an immediate top-up of your data and SMS credits. In that case the top-up will happen after the administrative processing of your payment has been completed.

To increase the SMS credit for your SIM card please purchase a top-up via the IoT Easy Connect portal. 

Your data- and SMS credits remain valid throughout the full contract period of your SIM card. The contract period is 60 months for IoT Easy Connect en IoT Easy Connect Low Power. The contract period is 12 months for IoT Easy Connect Start. 

No, any remaining data and SMS credits will expire after the contract period. The contract period for IoT Easy Connect and IoT Easy Connect Low Power is  of 60 months. The contract period for IoT Easy Connect Start is 12 months.

Your SIM card will be active and usable during the whole contract period. IoT Easy Connect and IoT Easy Connect Low Power have a contract period of 60 months.IoT Easy Connect Start has a contract period of 12 months.

IoT Easy Connect does not support IPsec. IoT Easy Connect offers OpenVPN to build a secure SSL/TLS tunnel between your application server and our network.

IoT Easy Connect offers a service called ’Data Streamer‘. The Data Streamer feature allows you to subscribe to real-time Event and Usage Data for your SIM cards. It pushes the report data directly to your server via a REST API or a  cloud service of your choice: AWS Kinesis, AWS S3 or DataDog. 

IoT Easy Connect offers a REST API that allows customers to integrate all the relevant functions for managing, controlling and monitoring your SIM cards from an external system. We have a user guide available for this API on the IoT Easy Connect portal.

The OpenVPN client needs to be operated on the computer/server that will receive data from your IoT devices. For instructions please download the OpenVPN Guide from the IoT Easy Connecy portal. It can be found under the topic 'FAQ & Information'. 

For instructions please download the Data Streamer Guide from the IoT Easy Connecy portal. It can be found under the topic 'FAQ & Information'. 

T-Mobile uses LTE band 8 (900MHz) for NB-IoT communication. The NB-IoT module (e.g. a Quectel BG96) has to be configured to the band 8 with the following AT-Command: AT + QCFG = "band", 0,0,80,1. Additionally you need to assign the T-Mobile Netherlands network (20416) as follows: AT + COPS = 1,2, "20416", 9

On the IoT Easy Connect Portal and webshop please go to the subject 'FAQ & Information'. There we have an instruction manual available for download (OpenVPN Guide).

IPsec is unfortunately not available with IoT Easy Connect.

When setting up the VPN, the correct ’credentials.txt‘-file need to be used. This file is available in the IoT Easy Connect portal. After logging in navigate to Settings > OpenVPN and download the OpenVPN Credentials.

On the IoT Easy Connect Portal and webshop please go to the subject 'FAQ & Information'. There we have an instruction manual available for download (Customer API Guide).

NB-IoT does not allow a continuous connection when switching radio cells. It has to reconnect every time it changes the radio cell.

The APN address for IoT Easy Connect is:  iot.t-mobile.nl 
The APN and other network information is available in the IoT Easy Connect portal: after logging in navigate to Settings > Network settings to find the details.

You may change the operating system type via the IoT Easy Connect portal. After logging in navigate to Settings > OpenVPN  There you can select the OpenVPN client type for Windows or Linux/macOS.

You can check the status and see how much volume has been used in the IoT Easy Connect portal. Please note that when using access technologies such as NB-IoT, the connection will terminate when changing radio cells.

Unfortunately only one VPN token is available per account.

T-Mobile provides a transparent data connection via 2G, 3G, 4G/LTE. The customer's application typically uses TCP or UDP as the transport protocol. NB-IoT only supports the UDP protocol.

Yes, in general iit is possible to configure your IoT device for instance to connect exclusively via 3G; For this you need to program your IoT device using AT commands.

Please check the status/usage of your SMS credit in the IoT Easy Connect portal.

Unfortunately, Microsoft’s Internet Explorer browser is not supported. Our IoT Easy Connect website and online shop is built for current web-browsers. These are Firefox Version 61 and up, Chrome Version 67 and up, Microsoft Edge Version 42 and up and Safari Version 11 and upwards.

No, sending and receiving SMS messages is only possible between the IoT device, in which the SIM card is located, and your IoT application server.

The mobile network access uses the general security mechanisms from the mobile radio standard. The data is transferred to the IoT application server via a VPN connection over the Internet. For this we offer OpenVPN. 

Yes, T-Mobile has a list of certified IoT devices. This list is regularly updated. The current list can be accessed here: https://tmnl.iotsolutionoptimizer.com/Learn/UserGuides 

Please refer to T-Mobile's website for the most recent overview of roaming networks for IoT Easy Connect. Visit: Actuele bereik van Internet of Things | T-Mobile Zakelijk

  • The IoT Easy Connect SIM card supports GPRS over 2G, 3G, 4G (LTE) and LTE Cat-M1 (LTE-M). Important: this SIM card is NOT optimized for battery operated IoT devices.
  • The IoT Easy Connect Low Power SIM card supports LTE Cat-NB1 (NB-IoT) and LTE Cat-M1 (LTE-M). This SIM card is optimized for battery operated IoT devices.
  • The IoT Easy Connect Start SIM card ONLY supports LTE Cat-NB1 (NB-IoT). This SIM card is optimized for battery operated IoT devices.

Please check our product specifications on the T-Mobile website or in our IoT Easy Connect webshop;  https://easyconnect-shop.iot.t-mobile.nl/tmnl-shop/shop/cart

The portal includes:

• Monitoring and control of the ordered SIM cards in terms of consumption, usage period, remote control of the SIM card status (e.g. blocking/unblocking and setting of IMEI locks)
• Management of customer data such as delivery address, billing address or means of payment
• Creation of user profiles, each with specially assigned rights and access data
• Purchase of additional SIM cards and subsequent purchase of top-ups to increase data and SMS credits.

No, roaming for IoT Easy Connect is only available in these European countries (31): Netherlands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, San Marino (Italy), Slovakia, Slovenia, Spain, Sweden

For global roaming and custom propositions, please contact B2B Sales via our web form - here: https://www.t-mobile.nl/zakelijk/internet-of-things-formulier

You couldn’t find an answer to your question in the FAQs?

Please fill out the contact form so that we can provide you with the best possible assistance.